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FAQ
Your order will be processed on Monday, and if in stock, will ship the same day. We ship all orders that are received before 3:00 PM PST, Monday through Friday excluding holidays.
JOES Racing Products ships the majority of items via UPS. JOES makes no warranty for UPS services and late or damaged shipments are to be handled by the customer directly with UPS. We make every effort to ship items the same day (if ordered before 3:30 PM PST) if items are in stock. Tracking numbers are sent to you in a confirmation email and are also available under orders if you have an account on our website. With the tracking number customers can track the shipping progress of items directly on the UPS website. If you have trouble identifying your tracking number our sales staff will be happy to provide assistance.
Freight charges are always the responsibility of International customers and JOES Racing Products warranty and return claims are limited to the price of the item only. All taxes, VAT, Duties, Import costs, and shipping costs are the responsibility of the International customer. Our sales staff will be happy to work with your broker or we can utilize one of our proven brokers to help minimize international shipping costs. In all cases, the costs of shipments and returns are the responsibility of the international customer – without exception.
Sales tax is charged to Washington State customers only.
We will typically honor refunds up to 30 days after the original order date. Please view our Return Policy for additional information.
JOES Racing Products items are warrantied against manufacturing defects for 90 days from the date of purchase. JOES Racing Products makes no claim, implied or otherwise, on the usability or viability of any installation and the usage of all JOES Racing Products items is at the sole discretion of the customer. Products that are damaged or misused by the customer will not be eligible for warranty.
Orders can be placed online via this website or by phone at 1-833-BUY-JOES (1-833-289-5637).
We also have an extensive dealer network that may be able to fulfill your order faster. To find the dealer closest to you, check out our dealer locator.
Cancellations made before items ship will be done at no charge to the customer except on custom orders. Once the item has shipped we will credit the original credit card per our return policy. If a tracking number has already been created then the shipping cost is nonrefundable.
We accept all major credit cards as well as PayPal.
Please contact our sales staff regarding any custom order inquiries. Custom orders must be paid for up front and are not eligible to be returned.
We only accept legitimate businesses that have a verifiable storefront and are willing to meet our minimum buy in. For more information contact our sales team at 1-833-BUY-JOES (1-833-289-5637) or send us a message through our contact us form.
JOES Racing Products does have a retail location, JOES Speed Shop, located at 1410 80th St SW, Unit E, Everett, WA 98203. JOES Racing Products encourages the purchase of our items from one of our worldwide stocking dealers. Visit our Dealer Locator to find a JOES dealer closest to you.
On occasion we sponsor racing series via a contingency program. To see if your series meets our contingency criteria please send us a message via our contact form and use sponsorship for the subject. We also occasionally sponsor individuals or teams, but we do so at our own discretion.
Please call us at 425-267-9199 and ask about employment opportunities.